How To Become A Help Desk Analyst

If they do, they can outsource their IT department to an MSP and only keep one or two IT guys in-house. However, when you break into an entry-level role (whether it’s the helpdesk or something along the same lines), you need to figure out how to move up ASAP. IT Help Desk Technicians work with Desktop Support Engineers to adequately provide their clients with satisfactory service, no matter their problem.

In this course, you will learn how to deploy, implement, manage and maintain the industry’s leading VM platforms. There are no prerequisites as all the topics are covered in great detail and from scratch. If you are at an office or shared network, you can ask the network administrator to run a scan across the network looking for misconfigured or infected devices.

Google It Automation With Python Professional Certificate Platform

Positive attitudes and a fun work environment foster positive work relationships, better teamwork, higher job satisfaction, better service to end users and ultimately a more successful organization. This is also very helpful when working in high pressure environments like an IT call center, where high call volume or irate customers can occur. The desire to help people is not just limited to end users, but also to your co-workers. The ability to be a team player and support your team members when they need help is a trait that will set you aside from other candidates. Working as a help desk technician just for the heck of doing it versus doing it because you like to help people are two different things. If you are not willing to help, you will likely be unwilling to learn new things and unwilling to go the extra mile if needed. This normally indicates that you would not be a good fit for this type of role.

  • Although it could depend on the location of the role, an entry-level IT help desk salary can be above $50,000 per year.
  • If you’re interested in training to help you level up in the field we can share with you information about our programs.
  • Welcome to ITCareerFinder, a world-class web portal designed to help IT pros advance their careers.
  • Therefore, there are plenty of positions for help desk support people.

A help desk technician is a professional who provides information technology services to users. These entry-level professionals help customers, employees or both resolve technical issues and optimize their hardware and software systems.

What Skills Are Required To Work With Help Desk System?

Large software companies that provide support to business users who buy their products or services may require applicants to have a bachelor’s degree. Positions that are more technical are likely to require a degree in a field such as computer and information technology or engineering.

Click here to learn more about our Full Stack Network Engineer program. Learning the full stack of technologies will also give you a broader perspective on the industry. Not only will you be able to understand how modern networks work, but you’ll have the opportunity how to become a help desk engineer to get your feet wet in many different areas. This way, when you decide to specialize in one area, you’ll know for sure which one you like the most. Too many people get stuck in their entry-level positions, and usually, it’s due to the same mistake.

It Help Desk Technician Job Description

Most medium and large sized companies have their own internal IT help desk support teams to address internal hardware and software issues that their employees face day-to-day. Additionally, product-centric companies have their own dedicated Technical Support and Help Desk teams to help customers of their products with after-sales concerns and services. Many of the skills you’ll learn can qualify you for a number of positions. Jobs in IT are exceeding the average rates of all other occupations, according to the Bureau of Labor Statistics, with 13 percent growth expected from 2020 to 2030. Help desk support professionals provide technical assistance to individuals and organizations.

how to become a help desk engineer

Writing end user documentation to make sure that everyone understands how to use their computers, phones, software applications, etc. If you’re excited to be part of a winning team, XYZ Inc. is a perfect place to get ahead. What’s great about this course is that participants can choose to attend an in-person training session with an ITIL expert. These sessions last two days and provide a final exam at the end of the lessons. If there isn’t training nearby, you can self-study for the final exam using the ITIL Foundation book, offered both online and in hard copy. Help desk reps often will help one another in different situations to resolve user concerns.

Is An It Help Desk Different From A Support Help Desk?

The Similar Occupations tab describes occupations that share similar duties, skills, interests, education, or training with the occupation covered in the profile. The Occupational Employment and Wage Statistics program produces employment and wage estimates annually for over 800 occupations. These estimates are available for the nation as a whole, for individual states, and for metropolitan and nonmetropolitan areas. The link below go to OEWS data maps for employment and wages by state and area. Employment growth also may come from demand for IT support services from healthcare industries. As this field continues to increase its use of IT, support services will be crucial to keep everything running properly.

Since most help desk software operates through the internet, this training ensures your tools stay up and running in the event of a network malfunction. Help desk support professionals often serve as part of the IT department. In a large organization, you might work under an IT manager or director. In a smaller organization, you may have additional responsibilities and report directly to the chief information officer or chief technology officer.

Job Notification For Help Desk Support

It teaches learners how to interact with other roles and master specific performance skills. Mike Meyers, the Industry’s leading authority on CompTIA Certifications has created a series of 2 courses on Udemy to help learners pass the CompTIA A+ Certification. Mike has been involved in the computer and network repair industry since 1987 as a technician, instructor, author, consultant, and speaker. He has authored several popular bestselling PC books and videos, and has taught over 2 million people including U.S. senators, U.S. Supreme Court Justices, members of the United Nation, every branch of the U.S. Armed Forces, many branches of the Department of Justice, hundreds of corporate clients and academic students at every level.

how to become a help desk engineer

Moreover, analytical technicians can understand systems and structures–the core of the help desk. You can learn to successfully protect a computer network and gain useful skills in risk management, cybersecurity, and cryptography with Alison’s free online Network and Security courses. They have computer networking classes that teach about LANs and WANs as well as introduce the network architecture and protocols used in security. You can also take courses to understand the basic structure of both wired and wireless networks and their protocols. There also have Microsoft Digital Literacy courses that can teach you the risks and threats to computer security and privacy, and more. With more than 2 million users worldwide, it has the fastest-growing catalog of trainings and classes in the field of IT. Cybrary provides free IT courses on Systems Administration covering most in-demand skills for the role of systems administrator.

Computer user support specialists, also called help-desk technicians, usually provide technical help to non-IT computer users. They respond to requests for help in a number of ways, such as in person or by phone, online chat, or email. Technical Support Jobs include roles as Maintenance Engineers, Help Desk Operators or Applications Support Specialists.

You can also build your resume by working as a virtual assistant or freelance writer. Help desk engineers can capitalize on this trend by becoming certified in additional technologies or by developing their problem-solving skills. By doing so, they will be able to provide even more value to their employers and set themselves apart from the competition. If you haven’t honed your ability to perform well under pressure, it may be extremely distressing. Multitasking is prioritizing your obligations and remaining focused on the job at hand without becoming sidetracked. Furthermore, having confidence in both technical and non-technical abilities can improve your capacity to operate successfully under pressure.

Also the landscape of IT is changing rapidly and moving towards automation, making the skills to solve problems through automated solutions very crucial for anybody in IT. In order to help more technologists master Python and IT automation, Google has designed this IT Automation with Python Professional Certificate program and is offering it through online education service platform Coursera. Whether one is completely new or has had some exposure to IT, this program is highly recommended to get started in the field of technology. It also serves as an excellent option for those in need of retraining.

More support services will be needed as organizations upgrade their computer equipment and software. Computer support staff will be needed to respond to the installation and repair requirements of increasingly complex computer equipment and software. However, a rise in cloud computing could increase the productivity of computer support specialists, slowing their growth at many firms. Smaller businesses that do not have information technology departments will contract services from IT consulting firms and increase the demand for computer support specialists in those firms. Help-desk technicians solve a range of problems that vary with the industry and the particular firm.

Also, keep in mind that analytical thinking is a transferrable talent that can help you thrive in various professions. Help desk personnel regularly work with other IT experts to resolve end-user concerns. A help desk technician must be able to collaborate with others to achieve common goals, even if they operate remotely.

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